Refund Policy – Case Lab

At Case Lab, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, the item must be unused, in the same condition as received, and in the original packaging.

• Proof of purchase (order number or receipt) is required.

Non-returnable items

Certain types of items cannot be returned, including:

• Gift cards

• Sale/discounted items

• Custom or personalized products

Refunds

• Once your return is received and inspected, we will notify you.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at support@caselab.com.

Shipping returns

To return your product, please contact us first at support@caselab.com to receive the correct return address and instructions.

• You are responsible for paying your own shipping costs for returning items.

• If the product is defective or the wrong item was sent, we will cover the return shipping.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

• If you have done all this and still have not received your refund, please contact us at support@caselab.com.